Privacy Policy

This Privacy Policy describes how Dimitri's Catering ("we", "us", "our") collects, uses, and protects information you provide through our website, contact forms, phone calls, and SMS messages. By using our website or contacting us, you agree to the practices described here.

Information We Collect

We collect information you voluntarily provide to us, including:

• Contact information — name, email address, phone number, and mailing address when you fill out our contact form, call, or email us.
• Event details — event type, date, guest count, venue preference, and any custom requests or dietary restrictions you share with us.
• Communication preferences — whether you'd like to be contacted by email, phone, or text message.
• Automatically collected data — basic analytics like pages visited, browser type, device type, approximate location, and referral source, gathered through Google Analytics 4.

How We Use Your Information

We use the information you provide to:

• Respond to your inquiries and prepare event quotes.
• Coordinate your event, including communicating with you about menus, timing, and logistics.
• Send you event confirmations, reminders, and follow-ups (including review requests after your event).
• Improve our website, services, and customer experience.
• Comply with legal obligations and protect our rights.

Text Messages (SMS)

If you opt in to text messages, we may send you event confirmations, reminders, scheduling updates, and review requests. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for assistance. See our SMS Terms for full details. We do not share or sell mobile phone numbers or SMS opt-in data with any third parties for marketing purposes.

Sharing Your Information

We do not sell or rent your personal information. We may share it only with:

• Service providers we use to operate our business (e.g., email delivery, web hosting, payment processing). These providers are bound by confidentiality.
• Event partners when coordinating your event (e.g., the venue, your DJ, your florist) — only as needed to deliver the service you've booked.
• Legal requests when required by law, court order, or to protect our rights.

Cookies & Analytics

Our website uses cookies and similar technologies to remember your preferences, analyze site traffic, and improve user experience. We use Google Analytics 4 to understand how visitors use our site. You can disable cookies in your browser settings, though some parts of the site may not function as expected. We do not use advertising cookies on this site.

Third-Party Services

Our website integrates a few third-party services that have their own privacy policies:

• Google Maps — for embedded location maps. See Google's Privacy Policy.
• Google Analytics — for site analytics. See Google's Privacy Policy.
• Facebook & Instagram — if you click our social links. See Meta's Privacy Policy.

Data Retention

We keep your information only as long as needed to fulfill the purpose for which it was collected, plus any retention period required by law (e.g., tax records). Inquiry information for events that don't result in a booking is typically deleted within 24 months. You may request earlier deletion by contacting us.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No system is 100% secure, but we work to maintain industry-standard protections. If you believe your information has been compromised, please contact us immediately.

Your Rights

You have the right to:

• Request a copy of the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information (subject to legal retention requirements).
• Opt out of marketing communications at any time.
• Withdraw consent for SMS messages by replying STOP.

To exercise any of these rights, email contact@dimitriscatering.com or call 219-736-1890.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from anyone under 13. If you believe we've inadvertently collected such information, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.

Contact Us

Questions about this Privacy Policy? Reach out:

Dimitri's Catering
8550 W Taft St, Merrillville, IN 46410
Phone: 219-736-1890
Email: contact@dimitriscatering.com